The following numbers should not be assigned within a domain because they are reserved for system functions.
| Restricted Numbering | |
|---|---|
| 00-99 | Reserved for internal use |
| 411 | Information |
| 611 | Customer Service |
| 911 | Emergency |
| 933 | Emergency Testing |
| 988 | National Suicide Hotline |
| 700-799 | Used for Dynamic Call Parking Queues |
| 900-999 | Reserved due to 911 system feature |
| 5000/9900 | Unregistered Login to VMail (prompted for acct no and password) |
| 5002/9902 | Hot Desking Sign In |
| 7000-7999 | These are unusable as extension numbers because they conflict with the 7+extension rule to transfer a call directly to voicemail |
| 9900-9999 | System Features |
| 9999 | Hot Desk/Hoteling Deactivate |
Refer to the following table for assigning users or handling call routing.
| Best Practice Dial Plan | |
|---|---|
| 100-599 | User Extensions |
| 800-899 | User Extensions |
| 1000-4999 | User Extensions |
| 5003-6999 | User Extensions |
| 8000-8999 | User Extensions |
| 9000-9399 | User Extensions |
| 9400-9899 | Special Extensions* |
Although there is not a set method that must be adhered to for special extensions, we generally recommend the following groups for ease and convenience. This also aids in faster troubleshooting scenarios.
| Recommendation for Special Extensions | |
|---|---|
| 9401-9499 | Call Routing Users |
| 9501-9599 | Auto Attendants |
| 9601-9699 | Call Queues |
| 9701-9799 | Conference Bridges |
| 9801-9899 | Miscellaneous (Cell Phones, Fax Users, VM Box) |
If you have any questions as it relates to the number space within ColTech Voice then please reach out to our support team.